Retail Policy: Opened products are non-returnable. All returned unopened products will be accepted within 7 days counting from products arrived. Customer(s) will be responsible for all returning expenses, including 10% restocking fee. No refund, store credit will be retained.
Wholesale Policy: Return for credits will be applied 10% restocking fee except cosmetics. Re-sellers have to return item(s) before 90 days of expiration date to exchange only for same new item(s). The products that reseller(s) ordered and wanted Ausco to temporarily keep inside our warehouse will be counted 7 days from the invoice date, and no restocking fee charge. No refund, store credit will be retained. The trial period is extended from 7 days to 30 days only for cosmetics. Re-seller(s) will be responsible for all returning expenses
For shipment tracking inquiries, please send request for online tracking to email@example.com. Please include your name, e-maill address, order date, and invoice number of your order. Thank you for using Ausco-inc products.